Terms of service
1. General terms
If the Purchaser purchases Goods through the Online store, then such mutual agreement is considered a Distance Contract and is subject to the legal norms of the Republic of Latvia governing the Distance contract, including, but not limited to, the Law of the Republic of Latvia Regulations of the Cabinet of Ministers of the Republic “Regulations on Distance Contracts” etc.
The conditions of sale apply to purchases of Goods from the online store. The prices of the Goods sold in the online store are indicated next to the Goods. Shipping charges are added to the price. The shipping cost depends on the location of the Purchaser and the shipping method. The shipping cost is displayed when the Purchaser places the order. All prices are in Euros (€). Goods/services information is provided directly next to the goods/services in the Online store.
2. Placing an order
The prices and specifications of the Goods sold in the Online store are indicated next to the Goods. Add the desired Goods to your shopping cart to order them. Please fill in all required fields and select the most appropriate shipping method to complete your order. The total cost is then displayed on the screen. The main currency for payment on the website is Euro (EURO). The purchase can be paid securely by choosing the following payment methods provided by the Maksekeskus AS payment platform:
1. With debit/credit card (online) Visa/MasterCard. Payment is possible only if the bank has issued you a debit/credit card, participates in safe online shopping programs (MasterCard SecureCode or Verified by Visa)
2. Internet banking. You can pay for goods in the evolu.lv online store using the following banking systems:
•Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay and Liisi
•Latvian bank links: Swedbank, SEB, Citadele and Luminor
•Lithuanian bank links: Swedbank, SEB and Luminor
NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button. The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the Online store. If for any reason it is impossible to complete the order, the Purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded, no later than within 14 days of receiving the notification.
Goods are shipped to the following countries: Latvia, Estonia, Lithuania.
These options are available for receiving the order: parcel machine partners and curriers. The purchaser bears the shipping cost, the respective price information is displayed next to the shipping method.
Receive goods by courier mail - select this type of delivery if you want the courier to deliver your order to your home address. When choosing this type of delivery, payment for the order is possible only through the Internet Bank. In 2-5 working days after the payment is made, the goods will be delivered to you at the notified address.
Pick up the goods at the Omniva parcel machine - when placing an order on the evolu.lv website, choose the place where it is convenient for you to pick up the goods (Omniva parcel machine). When choosing this type of delivery, payment for the order is possible only through the Internet Bank. In 2-5 working days after making the payment, you will receive an SMS message about the delivery of the order to the place of your chosen address, as well as instructions for receiving it. The goods must be picked up within 3 working days after receiving the SMS. For more information please visit: https://www.youtube.com/watch?v=o_rLSmTs2gY
Receive the goods at the DPD Pickup parcel machine – when placing an order on the evolu.lv website, choose the place where it is convenient for you to pick up the goods (DPD Pickup parcel machine). When choosing this type of delivery, payment for the order is possible only through the Internet Bank. In 2-5 working days after the payment is made, you will receive an SMS message about the delivery of the order to the chosen address, as well as instructions for receiving it. The goods must be picked up within 3 working days after receiving the SMS.
In exceptional cases Online-shop has the right to ship goods in up to 10 calendar days.
The Seller is released from liability for violation of Goods delivery time, if the Goods are not delivered to the Buyer or not delivered on time, due to the fault of third parties not related and/or independent of the Seller or circumstances depending on the Buyer.
In case of any questions, please call us at: +371 20387070 or email: firstname.lastname@example.org
4. Right of withdrawal
After receiving the order, the Purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
The right of withdrawal does not apply if the Рurchaser is a legal person.
In order to exercise the right of withdrawal, the Buyer must submit a withdrawal form by sending it to the e-mail address: email@example.com and send the Product and the withdrawal form to the Online Store within 14 days of receiving the Goods.
If the Goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the Goods, or if there are any signs of use or wear and tear, the Online store has the right to lower the amount returned in accordance with the decrease in the value of the Goods.
The Purchaser shall bear the cost of returning the Goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective Goods).
The Purchaser must return the Goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the Goods to the carrier within the aforementioned period.
Upon receiving the returned Goods, the Online store shall return to the Purchaser, no later than after 14 days, all of the payments received from the Purchaser based on the contract.
The Online store has the right to refuse to make a refund until the Goods being returned are received or until the Purchaser has provided proof of returning the Goods, whichever occurs first.
If the Purchaser has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the Online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The Online store has the right to withdraw from the sale and demand that the Goods be returned by the purchaser if the marked price of the Goods in the Online store is significantly lower than the market price of the Goods due to an error.
5. Defective goods
Maintenance of all Goods offered in the Online Store is provided in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia (PTAL). The Buyer has the right to file a claim regarding the Goods that do not meet the requirements within 24 months from the date of receipt of the Goods. The warranty period, in connection with the use of a product for commercial purposes, for legal entities is 12 months.
Before using the purchased product, read the instructions carefully and use the product only in accordance with the manufacturer's instructions, in accordance with the characteristics of the product and the intended use.
If the non-compliance of the goods with the terms of the contract is insignificant and cannot significantly affect the Buyer's ability to use the goods, the Buyer is not entitled to demand termination of the contract and a refund.
To receive services, the Buyer must keep and present a document confirming the purchase (receipt, waybill), as well as transfer the goods to the Seller in full. Transport costs are borne by the Buyer.
For electronic goods, during maintenance, please keep the packaging and, in case of claims, present the goods in the original packaging of the manufacturer in order to avoid mechanical damage to the goods, as a result of which the functionality of the goods may be lost.
Service for accessories, batteries, connecting cords and other components that wear out during operation is not available or limited.
The Online store is not liable for any defects arising after delivering the Goods to the Purchaser.
If the purchased Goods have defects for which the Online store is responsible, the Purchaser has the right to request the elimination of defects in the Goods or the exchange for new goods free of charge.
The Purchaser can submit a complaint by contacting the Online store by e-mailing: firstname.lastname@example.org or calling: +371 20387070.
If the Goods cannot be repaired or replaced, the Online store will return all payments provided for in the Distance Agreement to the Purchaser . The Online store shall provide a written response to the consumer's complaint within 15 days.
Service is not valid if the Product:
1. there is mechanical damage caused by the customer's fault;
2. it is established that the warranty seal, serial number of the manufacturer of the Product is damaged, the product has not been entered in accordance with the instructions and / or the Buyer has tried to repair the damage himself;
3. there is damage caused by natural disasters, lightning, fire, flood, etc. as a result;
4. there is damage caused by the ingress of foreign objects, liquids, insects, etc .;
5. there is damage caused by exposure to chemicals;
6. there is damage caused by fluctuations or damage to electrical voltage, inadequate communication and cable parameters, as well as in the case of other household factors (soot, smoke, dust, humidity, etc.);
7. the damage has occurred due to the fact that the Product was not used in accordance with its instructions for use, that the conditions for storage and transportation of the Product were not observed, as well as in cases when the product was not installed in accordance with the instructions;
8. the damage is due to the fact that it is not used for its intended purpose;
9. use of non-standard power supplies, accessories and spare parts that have not been certified by the manufacturer for use with the specified Product and if this has caused damage to this Product;
6. Direct marketing and processing of personal data
The Online store only uses the personal data entered by the purchaser for processing the order and sending Goods to the Purchaser. The Online store forwards personal data to the transport service provider in order to deliver the Goods.
The Online store sends newsletters and offers to the Purchaser’s e-mail address only if the Purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The Purchaser may opt out of offers and information booklets at any time by notifying the Online store of this by e-mail or by following the instructions in the e-mail containing the offer.
7. Settlement of disputes
Service for all Goods offered in the Online Store is provided in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia (PTAL). The Purchaser has the right to file a claim for non-compliant Product within 24 months from the receipt of the Product. For legal entities, the warranty period in connection with the use of the product for commercial purposes is 12 months.
All disputes that will arise between the Purchaser and the Online store, or that will arise in connection with the purchase of Goods in the Online store, the parties will try to resolve through mutual negotiations or correspondence, with the aim of reaching a mutually beneficial and acceptable solution.
The Purchaser may submit claims and / or complaints regarding the Goods and / or services purchased in the Online Store to the Consumer Rights Protection Center, address: Brīvības iela 55, Rīga, LV-1010, by calling: +371 65452554, or by writing to the e-mail address: email@example.com, or on the website of the Consumer Rights Protection Center: www.ptac.gov.lv.
Information on Online Dispute Resolution (ODR): The European Commission offers an online dispute resolution platform. This platform is intended to facilitate the out-of-court settlement of contractual disputes over online sales and service contracts. The platform is available at https://ec.europa.eu/consumers/odr/.
If the dispute is not resolved in the form of negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, in compliance with the laws and regulations of the Republic of Latvia. Disputes between the Purchaser (consumer) and the Online store may be referred to the Consumer Rights Protection Center or a court of the Republic of Latvia.